Hogan Moving Staff Spotlight: Mendy Conner, Customer Service Manager and National Account Coordinator

In this blog, we’re excited to highlight Mendy Conner, Hogan Moving’s Customer Service Manager and National Account Coordinator. Mendy has been an integral part of the Hogan team for over 23 years. 

Get to know her better by first learning about her career and then reading her interview! 

Mendy’s Work Experience: 

Mendy has worked in the moving industry for 36 years and been at Hogan Moving for 23 years.

She is a Certified Household Move Coordinator, RIM Certified (Relocation International Mover), and experienced in Special Commodities. 

Learn more about what Mendy does at Hogan Moving below!  

A Conversation With Mendy

As a Customer Service Manager and National Account Coordinator, what are your duties at Hogan Moving?

As part of my job I oversee the customer service department, work with companies to relocate their employees, and conduct virtual surveys. On a daily basis, I work with customers from start to finish on their relocation. 

What is one part of your job that you think might surprise people?

The personal relationship that I build with the customer over the course of their move. I get to know the names of their children, pets, and more. 

 Why did you originally join Hogan Moving, and how has Hogan changed over the years?

I joined Hogan Transfer & Storage in 1998 for a better career opportunity, and Hogan has continued to grow and expand with the moving industry trends.  

What is your favorite part about working at Hogan?

We all work together as a team and our goal is to give the customer a great experience and a high quality of service. 

Tell us about yourself!

I value my time with family and friends. One of my favorite things to do is to attend our granddaughters’ dance competitions, recitals, and track meets. My husband and I enjoy traveling and seeing the states.

Move With Hogan Moving And Our Team Of Drivers

Do you need help moving? We’re happy to help. Fill out our free Request a Quote form by clicking the button at the top of the page to start the process.

Hogan Moving Driver Spotlight: Dave & Beverly, Award-Winning Truck Drivers

Hogan Moving has been in business since 1927, and we would not have made it this long without the support of fantastic drivers. Our truck drivers are independent contractors, and one team that has contracted with us since 1999 is the husband and wife driving team, Dave and Beverly.

As drivers, Dave and Beverly provide all types of moves across the country: military, household, COD, and more. They see it all and do it all while traveling with their cat and copilot, Jessie. They have won the Mayflower Driver of the Year award twice.

We’re excited to interview Dave and Beverly today so you can learn what it means to be a driver, why they’ve chosen to work with Hogan Moving, and more.

What does it mean to be a driving team? 

“In our particular case, it means we’re a husband and wife moving team. We share the responsibility of driving. 

We’re probably together more than most married couples since we’re together all of the time. We work well together and play well together and wouldn’t be driving it if it wasn’t something we liked to do. 

This lifestyle isn’t for everyone, but it’s an awesome lifestyle for those who enjoy it. It really works for us.”  

Why do you like working with Hogan Moving?

“As independent contractors, we’re proud to provide world-class moving services and can choose which companies we want to work with to do that. 

We’re no BS people, and we’ve worked with Hogan since 1999 because Hogan has always been squared away. The people at Hogan want to serve their customers well, and that’s what we care about doing too.” 

What did it mean to you to win the Mayflower Driver of the Year Award twice?

“It’s nice to have the acknowledgment of what we’re doing out there. 

Really, we’re old school. We like doing good work. Driving and managing someone’s move is not a job to us, it’s a lifestyle. 

We realize that when we’re moving someone, for that week we have their entire life in our possession. When we’re done, we want to leave that person feeling like they person has had a good move. 

When we show up to move someone, that person has won the moving lottery. It’s just a fact. We’re the A+ team.” 

What’s your favorite place to travel?

“We try to take moving jobs that will take us to California. We enjoy going out there, packing our bicycles, and riding the bike paths out there. Along the way, from all of our years of doing it, we’ve found our favorite haunts.” 

What is one thing about your job/lifestyle that you don’t think people understand? 

“In household goods, most people have no concept of what truck driving entails, let alone all the different factors that affect a coast to coast move. There’s planning, proactivity, making sure the customer is prepared. Then you physically load them, communicate transportation across the country. Sometimes you face obstacles like the weather or pandemic. Overall, as a driver, you’re trying to make sure the move goes smoothly. 

It’s more than just driving a truck across the country, and drivers are way more involved if they want to make it a successful move. The drivers at the top, like us, have perfected their craft to do it well.”

What advice would you give to someone considering truck driving/moving as a career?

“Be honest with yourself about the reality. We’ve seen a ton of people come and go. 

Some people aren’t suited for the lifestyle. We’re not evangelists for it. You have to have the right personality and a sense of the kind of the way you want to live. 

We love camping out every day. Is that suitable for most people? Absolutely not, but we love it. 

Be honest with yourself, and be willing to work hard both mentally and physically.

Be extremely proactive with any endeavor. Make sure you’re not causing problems for yourself by putting something off or by not being proactive.” 

What is your favorite part of being drivers?

“We both enjoy the fluidity of travel. We feel like we’re on a permanent vacation, and we just happen to be taking somebody’s possessions with us. 

And, we enjoy the feeling of completing a move and seeing satisfied customers. That feeling, doing a good job, is every bit as important as the money we make. 

Is there anything else you’d like to share?

We’d like to share accolades for the strong group of people we’ve worked with at Hogan. From the owner to Bob and Kevin at dispatch. We have a good working relationship with Hogan, they’re really solid people that care about serving their customers. 

We wouldn’t be working with an agent who didn’t care. 

We want to do a good job and work with people who care, and that’s what we have with Hogan.”

Move with Hogan Moving and our Team of Drivers

Do you have a moving need? We’re happy to help. Fill out our free Request a Quote form by clicking the button at the top of the page to start the process.